Shipping policy

Shipping Policy

Last Updated: July 8th, 2026

Thank you for shopping with Ravioli.

Our goal is to provide a smooth and reliable shipping experience. Please read the information below before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Processing includes:

  • Order verification

  • Quality review

  • Packaging preparation

  • Shipment arrangement

Orders are not processed on weekends or public holidays.

If we experience an unusually high volume of orders, processing times may be slightly extended. In such cases, we will notify you whenever possible.

Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

4–8 business days

Delivery times are estimates and may vary depending on:

  • Destination

  • Customs procedures

  • Weather conditions

  • Carrier delays

  • Local holidays

  • Other circumstances beyond our control

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active.

Shipping Destinations

We currently ship to selected countries, including:

  • United States

  • Canada

  • United Kingdom

  • Australia

Additional countries may become available in the future.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur.

If your order has not yet been processed, please contact us as soon as possible so we can assist with updating your shipping information.

Lost or Delayed Shipments

While we work with trusted shipping partners, unexpected delays may occasionally occur.

If your package has not arrived within the expected delivery timeframe, please contact our support team and we will gladly investigate the shipment with the carrier.

Customs and Import Fees

Depending on your country's regulations, customs duties, taxes, or import fees may apply.

These charges are determined by your local customs authorities and are the responsibility of the customer unless otherwise stated.

Damaged Packages

If your package arrives visibly damaged, please:

  • Take clear photos of the package and its contents.

  • Contact our customer support as soon as possible.

  • Include your order number and photos when reaching out.

We will work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order status, please contact our customer support through the contact information available on our website.

Thank you for choosing Ravioli.